We do not offer returns because each pair we make are handmade to order, with size or measurements you provide us. We inspect each order for quality before shipping. Please make sure you order the proper size using the size charts. If you are not sure what size to order we strongly suggest you to measure your feet using custom fitting links.You should contact us immediately on receipt of your parcel (within 3 days) if you believe there is an error made by our company, goods are faulty, different from a sample shown. We resolve any issue of our fault.